Service Complaint Letter


Lenny Bin

Restaurant Manager

Lions Good Eat Restaurant

89 Indiana Jones Street

South Hall, UK 4390

Dated: 2nd of June 2012

Subject: Complaint against the service received

Respected Mr. Bin,

This is to bring to your notice that we are extremely disappointed with the service received when we had gone to dine at your restaurant on 28th of May 2012. I would like to make a complaint against the bad service received.

I had gone to dine at the restaurant with my husband on the occasion of our fifth wedding anniversary. After getting a table we had to wait for ten minutes for the waiter to come and take order. Above that he seemed hesitant to take our order. We had to wait for half an hour after placing order. The food was cold when it was served and when we told the waiter about it he refused to place the order again. We also found him to be very impolite. We have been dining at your restaurant since years but have never received such bad service.

I request you too look into matter and take some action against the waiter or else you would lose some of your loyal customers.


Jane Austen

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