Restaurant Complaint Letter

Mr. Michael Snowden

Falmer

Brighton, BN2 9RH

December 1, 2010

Medwin Warner

Manager

Big Appetite Restaurant

Lewes Road

Brighton, BN4 4AT

Ref: Unsatisfactory service

Dear Mr. Warner,

I have been a regular customer of your restaurant since you opened three years ago.  I have been coming back and bringing friends and family to the place because of great-tasting food.

Last November 30, I brought my family to your restaurant once again for a joyous celebration.  Sadly, we had to leave your restaurant without tasting the food.  Thirty minutes passed before a waiter took our orders.  We were told that the food would be served promptly.  An hour passed and when another waiter finally assisted us, the food was still unserved.  Frustrated, we left the restaurant and went home, no longer in a celebratory mood.

I hope your restaurant improves its service soon.  The high number of customers should not be a cause for delay lest customers like us be put off despite the good food.

Best wishes,

Michael Snowden

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