Greater Manchester, M28 5NZ
August 19, 2010
Ms. Susan Trainor
ABC Appliances, Inc
Dear Ms. Trainor:
I am Tim Goodfellow, a regular customer of yours who purchased a new Eazy refrigerator from your company a month ago. I learned about your product through your television advertisement and was enticed to buy due to the appealing features of the Eazy Oven. The features include a no-peel, no-scratch paint, aside from having energy-saving features.
Sadly, the oven that was delivered to me has not lived up to the features stated above. After less than a month of use, the paint already has scratches. Aside from this, my electricity bill sky-rocketed when I began using the refrigerator and I am sure that there have been no other significant increase in my electricity consumption to warrant this aside from the new refrigerator.
I hope your company looks into the matter immediately and have the unit be replaced as per the five-year warranty.