Customer Complaint Letter

Jane Wales

Roehampton Lane

London, SW16 5PJ

April 25, 2010

Mary Lawson


Durable Electronics

Prince Consort Road

London, SW5 2BS

Re: Defective Microwave oven

Dear Ms. Lawson,

I am a regular buyer of your company’s products and bought a DuraWave Microwave oven Model 25 last June 5.  I immediately used the item and it functioned well for three days.  However, in the subsequent days, the oven began malfunctioning.  It began emitting a foul odor and loud sound when being used.  This is entirely opposite your company’s product claim that it has a ‘soft sound.’

As per the product warranty, I am entitled to a product replacement if the oven does not function properly after one year of use.  I regret to inform you that I am dissatisfied with the product and request it to be replaced as soon as possible.

Enclosed herewith is a copy of the receipt and the warranty card.

Thank you.  I hope for your immediate action on the matter.


Jane Wales

Encl.: Copies of Receipt and Warranty Card

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