Complaint Letter to Bank

Mr. Michael Snowden

Falmer

Brighton, BN2 9RH

April 1, 2010

Mr. Mark Hathaway

Manager

Bank of London

London

Ref: ATM Card Replacement

Dear Mr. Hathaway,

This is with reference to ATM Card No: 123456890 which I opened last September 2000.

I lost the ATM card last month while shopping at a local grocery store in London.  I immediately informed the customer service representative, Mr. John Goodall and he assured me that it will be replaced within a week.  I have already submitted the necessary documents to prove loss of the ATM card but I have not yet received the replacement.

My repeated telephone calls have yielded no results and I am already experiencing much inconvenience because of the problem.

I have been a loyal customer of your bank for ten years and I am disappointed to of such inefficient service.  Please look into the matter and send me the replacement immediately.

Thank you.

Sincerely,

Michael Snowden

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