Mr. Steve Brown
56, Alvin Street
Date: 23rd Feb’ 2012
Subject: Apology letter for loss of order
Dear Mr. Brown
I am writing this letter to sincerely apologize for the loss of your purchase order RT-99876 for 5000 visiting cards that was booked on 2nd Feb’ 2012. I am really sorry for the inconvenience but presently we are having some troubles pertaining to our production and printing department. Also we are facing problems with the delivery of raw materials.
I am really sorry for cancelling your order at this point of time and regret all the inconvenience. Our management is working on this matter and we’ll sort out these issues as soon as possible.
I request you to bear with us at this time of difficulty and assure you that you will not face any such problem in future with us.
Sales Manager, GY Corporation